TERMS AND CONDITIONS OF SALE (THE “CONDITIONS”)

1. DEFINED TERMS

1.1 “Contract” means the contract between us, and you formed in accordance with Condition 2.2.

1.2 “we”, “us” and “our” means The Queens Hall, Narberth, a company limited by guarantee, registered in England and Wales with company number 07775159 and charity number 1145741 whose registered address is at 44 High Street, Narberth, Pembrokeshire SA67 7AS.

1.3 “Ticket” means a ticket offered for sale by us for attending a performance of any kind at our venue and “Tickets” will be construed accordingly.

1.4 “Booking Fees” means those fees detailed on the "Booking Fees" which are appropriate to your order for Tickets.

1.5 “you” and “your” means the person from whom we receive an order for Tickets.

2. FORMATION OF OUR CONTRACT WITH YOU

2.1 All Tickets are sold subject to these Conditions and no other terms or conditions. Please read these Conditions carefully prior to making an order for Tickets.

2.2 A contract for the sale of Tickets by us to you on and subject to these Conditions is formed upon the acceptance by us of your order, whether your order is (a) made online (by the completion of the series of pages for booking Tickets set out on our website), (b) made in person at our box office located at The Queens Hall (the "Ticket Office") or (c) made via telephone to the Ticket Office. No acceptance of your order shall be deemed to have been made until we are in receipt of payment in accordance with Condition 4.5.

2.3 We reserve the right to place restrictions on the number of Tickets ordered.

3. PRICES

3.1 Ticket prices and Ticket availability are advertised via a number of sources and are provided by us on the basis of information available to us. We are not obliged to conclude any Contract at the prices advertised and we reserve the right to introduce or cancel discounts and to make other price changes without notice. In particular, discounts and special offers may be limited or subject to availability. Accordingly, the price of Tickets for the performance will be the price set out on our website or notified to you (if you order by telephone or in person) at the time you make your order.

3.2 You must state any discount to which you think you are entitled at the time of ordering your Tickets, as discounts cannot be applied retrospectively. Concessionary rates vary according to performance, so please check with Ticket Office when booking if you have any queries. Proof of identity and/or entitlement to concessionary rates, including Hynt cards will be requested: (a) at the time of your order; and/or (b) at the time of collection of Tickets; and/or (c) at the performance itself. Please note that if proof of entitlement is not shown when asked, your ticket will be exchanged to a standard-rate ticket, and you will need to pay the difference.

4. PAYMENT

4.1 You will pay us the price of the Tickets ordered together with any applicable Booking Fees in relation to your order.

4.2 Subject to Condition 4.3, all Tickets and Booking Fees must be paid at the time of your order and Tickets cannot be reserved pending payment.

4.3 Payments can be made as follows: (a) in cash or gift certificates at the Ticket Office, or (b) using the following credit and debit cards: Visa, MasterCard, MasterCard Debit, Visa Delta, Maestro and Electron.

4.4 Payment under this Condition 4 will not be deemed to have been made until the relevant sum has been received by us in full and in cleared funds.

5. DELIVERY AND COLLECTION OF TICKETS

5.1 We will not release any Tickets to you until we are in receipt of payment in accordance with condition 4.

5.2 All tickets are issued via the E-Ticket delivery method.

(b) if your order is for Tickets whereby proof of identity and/or entitlement to concessionary rates is required and may be requested in accordance with Condition 3.2.

6. REFUNDS, EXCHANGES, AND RE-SALES

6.1a We offer refund protection for tickets via a 3rd Party provider, Booking Protect. To qualify for this, the refund protection must be added to your basket at the time of booking. Prices for refund protection are calculated dynamically and covers all products within your basket with a value of over £4.01. It cannot be added retrospectively. Claims for refunds must be made to Booking Protect directly.

6.1b If Booking Protect has not been added to your basket, we will not offer refunds, except in the event of a cancelled performance. Where a refund is offered, the refund shall be limited to the face value of the Ticket(s) only and will exclude any Fees that you may already have been charged.

6.2 Should tickets become surplus to requirement prior to the event or on the day of the event, The Queens Hall CANNOT refund purchased tickets. Twickets are our official ticket resell partner www.twickets.live – Twickets is the trusted fan-to-fan ticket resale marketplace, enabling fans to buy and sell spare tickets securely and at face value (plus fees).

7. ALTERATIONS TO ADVERTISED CAST, PROGRAMME AND ARRANGEMENTS

Tickets are sold subject to our right to alter or vary the advertised cast, programme, and arrangements. For the avoidance of doubt, no refund will be made in the event of such an alteration or variation.

8. YOUR RESPONSIBILITIES

8.1 You must provide us with accurate details about you and your order at the time of your order, whether such order is made online, over the telephone or in person. Please check Tickets carefully as errors cannot always be corrected and refunds will not be made other than in accordance with these Conditions.

8.2 We try to ensure that The Queens Hall is a safe and happy environment for our customers to enjoy performances and for our staff to work. In order to help us achieve this, whilst attending our venue you will comply with any reasonable instructions issued by our staff.

8.3 You will: (a) not attempt to purchase any Tickets at a concessionary rate unless you are genuinely entitled to benefit from the relevant rate; (b) not record or transmit by any means any images, videos or sounds forming part of a performance; (c) not purchase Tickets for the purpose of reselling the same for profit or commercial gain; (d) not take any recording equipment into a performance; (e) switch off all mobile telephones and/or pagers and/or other electronic communication devices during the performance; (for theatre productions) and (f) not smoke or vape in our venue.

8.4 Where you have purchased Tickets on behalf of other people, you are responsible for making such people aware of these terms and conditions and ensuring that they comply with the same.

9. OUR RIGHTS

9.1 We reserve the right to:

(a) conduct security searches to ensure the safety of our customers and staff.

(b) refuse you entry to / or to remove you from our venue or any performance in the following circumstances: (a) if you or any of your party behave in a way that will or may adversely impact upon the enjoyment of other people at our venue or any performance; (b) if in our opinion, you are acting unreasonably whether as a result of you being under the influence of alcohol or drugs or otherwise.

(c) if you fail to comply with a security search; (d) for health and safety or security reasons; (e) if you do not produce a valid Ticket for the performance upon request; or (f) if you fail to comply with, or if you are in breach of, any of these Conditions.

(c) refuse to sell Tickets to anyone we believe to be purchasing for the purposes of resale. Unless given express permission by us, Tickets must not be resold or transferred for profit or commercial gain. If you do so, we will render the relevant Tickets void and the holder of the Tickets may be refused entry.

(d) All personal belongings are the owner’s responsibility whilst on The Queens Hall premises.

(e) Special Effects – if you are concerned about inclusion of any special effects during an event, please ask at the time of booking, although inclusion of these may not be notified to The Queens Hall until the actual event date and notices will be displayed on your way into the building. Please also ask the event staff for more information.

(f) At seated events, it is requested that customers remain seated throughout to allow all customers a clear view of the stage and artists performing. Please be aware where this is contravened and results in customer complaints whose experience of the show is subsequently affected, The Queens Hall staff will ask you to sit down. Failure to comply to requests to sit down, could result in being asked to leave the premises. Refunds or compensation will not be offered in any of these circumstances.

(g) Refreshments are available from our licensed bar and tuck shop, please note only food and drink purchased on the premises can be consumed. Prohibited items (eg Alcohol) will be appropriately confiscated and disposed of.

(h) Zero Tolerance – The Queens Hall Narberth, takes all instances of violence and/or abuse toward staff and volunteers very seriously. Any swearing, threats or acts of violence will not be tolerated. Anyone giving verbal/ physical abuse to members of staff/ volunteers will be asked to leave the premises and we reserve the right to inform the police. Refunds or compensation will not be offered in any of these circumstances.

10. OUR LIABILITY

10.1 Subject always to Conditions 10.2 and 10.3, if we fail to comply with these Conditions, we shall only be liable to you for the price of the Tickets and any direct losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are also a foreseeable consequence of such failure. All other liabilities of ours, of any kind whatsoever, are excluded to the fullest extent permitted by law.

10.2 We will not be liable for any travel or accommodation expenses incurred in any circumstances, including in the event that a performance is cancelled.

10.3 Nothing in any of these Conditions excludes or limits our liability for:

(a) death or personal injury caused by our negligence.

(b) fraud or fraudulent misrepresentation.

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

(d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11. ENTRY AND LATECOMERS

11.1 All persons must be in possession of a valid Ticket to gain entry to the relevant performance. Proof of identity and/or entitlement to concessionary rates may be requested on entry.

11.2 We will endeavour to seat latecomers (seated events) at a suitable break in the performance, as judged by our staff. However, please note that this may not be till the first interval. In exceptional circumstances and depending on the performance, we may be unable to admit latecomers at all. Please therefore make every effort to attend performances in plenty of time.

12. CHILDREN

12.1. You are advised to check age suitability for a performance before ordering Tickets as not all performances are suitable for children. Any age restrictions will be advertised for individual shows on our website.

12.2 Children under the age of 18 must be accompanied by an adult (18+), parent or guardian and must each have a valid ticket.

12.3. Baby changing facilities are available in the ground floor disabled toilet.

13. RECORDINGS OF VISITORS TO OUR VENUE

We, or third parties authorised by us, may carry out film and/or sound recording during, before or after a performance and/or in our venue from time to time. By purchasing Tickets from us you consent to you and any persons (including any children) who may accompany you, being included in such recordings and such recordings subsequently being used by us for any reasonable commercial purposes, including without limitation, for marketing and promotional purposes. We will not make any payment to you in respect of your inclusion in such recordings.

14. EVENTS OUTSIDE OUR CONTROL

14.1 Subject to Condition 6.1, we will not be liable to you if we are unable to perform any of our obligations under the Contract by reason of any event or circumstances beyond our reasonable control including without limitation, acts of God (including fire, flood, earthquake, windstorm or other natural disaster); war or the threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, voluntary or mandatory compliance with any law, governmental order, rule, regulation or direction, fire, explosion or malicious or accidental damage, terrorist attack, civil war, civil commotion or riots, adverse weather conditions, nuclear, chemical or biological contamination or sonic boom, collapse of building structures, failure of computers or equipment; any labour dispute, including strikes, industrial action or lockouts, or interruption or failure of any utility service, including electric power, gas or water.

15. ENTIRE AGREEMENT

15.1 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior arrangement, understanding or arrangement between us, whether oral or in writing.

15.2 We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Conditions.

16. RIGHT TO VARY THESE TERMS AND CONDITIONS

16.1 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

17. RIGHTS OF THIRD PARTIES

Neither we nor you intend that any of these Conditions should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, by any person who is not a party to the Contract.

18. GOVERNING LAW AND JURISDICTION

These Conditions and the Contract shall be governed by and construed in accordance with the laws of England and Wales.

19. SEVERABILITY

If any of these Conditions (or part thereof) is held by any court or other competent authority to be invalid, void, or unenforceable it shall be deleted, and the remaining conditions shall continue in full force and effect and if necessary be amended so far as may be required to give effect to these conditions.

20. MERCHANISE

From time to time, official show merchandise may be available from the promotors. The Queens Hall, Narberth cannot accept any responsibility for the sale of such merchandise.

21. ACCESS

If you require assistance in order to be able to attend an event at The Queens Hall we operate as part of the HYNT scheme. Please provide proof of eligibility at the box office to claim. Assistance dogs are welcome but please telephone The Queens Hall to book - 01834 861212. Owners are responsible for the dog whilst on the premises. Please notify the hall - 01834 861212 if a wheelchair position is required.

If you require assistance to access our facilities and seating during your visit, please request at the time of booking or see a member of staff on arrival. At standing events, seating is limited and on a first come basis unless requested in advance.

22. MARKETING INFORMATION / DATA PROTECTION

You have the right to opt out of marketing at any time.

Email marketing – use the unsubscribe button on any email we have sent you.

The Queens Hall website, may contain links to third party websites (ie to book tickets), plug in and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Third parties – The Queens Hall, Narberth, works with touring promotors and on occasion will provide them with general information on ticket sales, however your personal details are not shared.

Please read our privacy policy for more information.

23. BOOKING FEES

BOOKING FEE

All tickets at The Queens Hall are subject to a £1 per ticket booking fee and added automatically at checkout.

PAYMENTS

Payments can be made in cash (at the box office), Gift Certificates, or the following credit and debit cards - Visa, MasterCard, MasterCard Debit, Visa Debit / Delta, Maestro and Electron. Tickets must be paid for at the time of booking.

BOOKING PROTECT

We offer refund protection for your tickets. We recommend you include this option in order to get a full refund of the purchase price should you or anyone in the party be unable to attend due to.

  • Injury or illness happening to you, or a member of your immediate family.
  • Adverse weather including snow, frost, fog, or storm where the Police or Government have issued travel warnings.
  • The mechanical breakdown, accident, fire, or theft enroute of a private vehicle taking you to the booked event. The cost of the refund protection will be dynamically calculated depending on what is in your basket and you will be given the option to add this to your basket total.
  • If you wish to take this up, just add it to your purchase.

    Show ticket Price RangeBooking Protect Charge per Ticket
    £0.00 - £4.00n/a
    £4.01 - £9.99£0.50
    £10.00 - £19.99£1.00
    £20.00 - £29.99£1.50
    £30.00 - £39.99£2.00
    £40.00 - £49.99£2.50
    £50.00 - £59.99£2.50
    ££60.00 - £99.999£3.00
    £100.00 - £159.99£3.50
    £160.00 - £199.99£4.50