Ticket Purchase and Refund Policy

The Queens Hall Narberth Ticket Purchase and Refund Policy is as follows;

Reservations and purchases

We cannot reserve tickets. Tickets can be bought instantly via The Queens Hall Narberth website, over the telephone or in person at the Box Office on the first floor of the building.

The Queens Hall Narberth reserves the right to refuse admission to anyone on the day of the event. Should admission be refused FOR ANY REASON, The Queens Hall Narberth reserves the right to offer NO REFUND on any purchased ticket.

Photo ID will be required in order to enter the premises. ANYONE UNDER THE AGE OF 18 WILL NEED TO BE ACCOMPANIED BY A TICKET HOLDING ADULT (18+). Some events are strictly 18+ therefore it is essential to check the event details on website BEFORE PURCHASE. Tickets purchased by anyone unable to provide photo ID on request will not be refunded.

ID will be required in order to purchase alcohol for those who appear under the age of 25 years. Security searches may be carried out from time to time on persons entering.

Cancellations, Refunds and Re-sales

Should tickets become surplus to requirement prior to the event or on the day of the event, The Queens Hall CANNOT refund purchased tickets. Twickets are our official ticket resell partner www.twickets.live – Twickets is the trusted fan-to-fan ticket resale marketplace, enabling fans to buy and sell spare tickets securely and at face value (plus fees).

We will not offer refunds except in the event of a cancelled/postponed performance. Then a refund will be given via the same payment method as the tickets were bought minus the Booking Fee.

We offer refund protection for tickets via a 3rd Party provider, Secure My Booking. To qualify for this, the refund protection must be added to your basket at the time of booking. Prices for refund protection are calculated dynamically and covers all products within your basket with a value of over £4.01. It cannot be added retrospectively. Claims for refunds must be made to Secure My Booking directly.

If Secure My Booking has not been added to your basket, we will not offer refunds, except in the event of a cancelled performance. Where a refund is offered, the refund shall be limited to the face value of the Ticket(s) only and will exclude any Fees that you may already have been charged.

Lost Tickets

The Queens Hall Narberth cannot be held responsible for lost tickets. Although proof of purchase can be made, this does not stop fraudulent behaviour/ticket duplication, therefore The Queens Hall reserves the right to recharge the original value of the ticket for lost tickets in this instance.

Third Party Ticket Sales

The Queens Hall Narberth cannot be held responsible for tickets purchased via a Third Party. We strongly recommend you DO NOT purchase tickets via social media or resale sites.

Booking Fee

All events at The Queens Hall Narberth purchased via The Queens Hall Narberth website are subject to a £1 booking fee to cover the cost of paying via credit/debit cards.


Registered HYNT card holders are permitted to request one free ticket for their registered carer. The carer MUST accompany the HYNT Card holder to the event and MUST be in possession of a specific HYNT Card Ticket which will be allocated at point of purchase; please call the Box Office on 01834 861212 to purchase. The HYNT Card Ticket will only be redeemed on entry to the event on providing a valid registered HYNT card.

Carers who are not registered on the HYNT Card scheme will still have to pay the standard ticket price for the event they are attending.

For more information, or to apply for a Hynt card, go to their website HERE


The Queens Hall Narberth offer a range of seated and standing events. If you feel you are unable to stand for the duration of an event, please put forward a request for reasonable adjustments to help you enjoy your evening.


This policy will be regularly monitored and reviewed annually by the Trustees of The Queens Hall.