Ticket Policy

Due to the success of a number of events over recent years plus high profile events, it has become increasingly difficult to hold reserved tickets. Therefore The Queens Hall has had to adopt the following policy:    We cannot reserve tickets. Tickets can be bought instantly via our website or in person at the booking office.

Please note this does not include SPAN events. Thank you for your understanding.

The Queens Hall Narberth reserves the right to refuse admission to anyone on the day of the event.

Should admission be refused due to ejection from the venue, drugs or disorderly behaviour, the Queens Hall Narberth also reserve the right to offer NO REFUND on any purchased ticket.

FURTHER Any tickets purchased online by anybody under 16 years old and not accompanied by an adult on the date of the event, may be refused entry without refund

Cancellations and Refunds

Should tickets be surplus to requirements prior to the event or on the day of the event, The Queens Hall cannot refund purchased tickets. In some cases, it could be possible to carry out a resale on your ticket once all allocated tickets are sold first, so please ask at the Box Office on the night of the event.

Lost Tickets.

The Queens Hall cannot be held responsible for those who purchase tickets and subsequently collect tickets ahead of an event but subsequently lose tickets prior to the show date. Although proof of purchase can be made, this does not stop fraudsters from duplicating tickets and the tickets being passed on therefore at double face value of the ticket. E.g: Tickets are bought, passed on then a claim made the original tickets have been lost. The Queens Hall reserves the right to recharge the original face value of the ticket for lost tickets in this instance

Refunds.

The Queens Hall operates on a venue only supply basis. This means the Queens Hall is only responsible for providing the venue for any given events. All events at the Queens Hall are put on by 3rd party promoters and therefore, the Queens Hall cannot issue refunds under any circumstances*. Customers are welcome to approach promoters directly to question a refund.

*Exceptions include cancelled events that may or may not be rescheduled. Refunds will be given via the method of original purchase.

Booking Fee

ALL events at the Queens Hall that are not SPAN ARTS events are subject to a £1 booking fee to cover costs by paying via Credit/Debit Cards.

The Queens Hall Narberth is a Registered Charity no: 524443 VAT reg no: 558 1357 25

Time Bank Tickets

The Queens Hall operates as part of the Narberth Time Bank scheme. Tickets for Queens Hall events only, can be provided in return for time bank credits to the value of that ticket. .

1 Credit = 1 Hour

Each Queens Hall event is subject to a maximum of 4 ‘FREE’ tickets per event to volunteers, prize winners and time bank users. Please speak to the booking office to check availability.

Carers

 Carers are allowed 1 free ticket into a Queens Hall event only when with the person    to which they are a registered carer. This will only be redeemed on receipt of providing a registered HYNT Card.

 Carers who are not registered on the HYNT scheme will still have to pay the standard ticket price for the event they are attending.

More on HYNT can be found here https://www.hynt.co.uk/en/

The Queens Hall Narberth is a Registered Charity no: 524443 VAT reg no: 558 1357 25